Sign in to Flowstate

Flowstate doesn't use passwords. You sign in with a link Flowstate emails you, a passkey, or your company's single sign-on. The first time, Flowstate also asks you to set up a second factor.

Anyone with a Flowstate account, or an invitation, can do this.

Sign in with an emailed link

1. Open your organisation's Flowstate web address. Your invitation email or your Flowstate admin has it. The page says Welcome back.
2. Enter your work email in Email address and select Continue.
3. You'll see Check your email. The link in the email expires after 15 minutes.
4. Open the email from Flowstate and select Sign in to Flowstate. You'll see "Verifying your login…" for a moment.
5. Confirm it's you with your second factor. See Set up your second factor or Enter your authenticator code.

Typed the wrong address? On Check your email, select Use a different email.

Tip

If the button in the email doesn't work, the email also has a link you can copy and paste into your browser.

Sign in with a passkey

If you've set up a passkey, such as Face ID, Touch ID, Windows Hello or a security key:

1. Enter your Email address and select Continue.
2. When your browser asks, use your passkey.

You're signed in straight away, with no email. If you close the passkey prompt and you also have an authenticator app, Flowstate emails you a link instead. If a passkey is your only second factor, you have to sign in with it.

Sign in with single sign-on

If your company signs in to Flowstate through its identity provider, such as Okta or Microsoft Entra ID:

1. Enter your Email address and select Continue.
2. You'll see "Redirecting to …" and your company's sign-in page opens.
3. Sign in there as you normally do. You come back to Flowstate signed in.

Flowstate doesn't ask for its own second factor when you use single sign-on.

Set up your second factor

The first time you sign in with an emailed link, you'll see Set up two-factor authentication. Choose one.

Passkey (recommended)

1. Select Passkey (recommended).
2. Follow your browser's prompt to create the passkey with Face ID, Touch ID, Windows Hello or a security key.

You're signed in. Next time, you sign in with the passkey instead of an emailed link.

Authenticator app, such as Google Authenticator or 1Password

1. Select Authenticator app.
2. Scan the QR code with your app. If you can't scan it, type the key shown under Or enter this key manually: into your app.
3. Enter the 6-digit code your app shows.
4. Select Verify and continue.

To go back and choose a passkey instead, select Back.

You can add a second passkey or an authenticator app later, from your profile. See Manage your profile and security.

Enter your authenticator code

If you set up an authenticator app, you'll see Two-factor authentication after following the emailed link.

1. Open your authenticator app.
2. Enter the code under Enter your 6-digit code. Flowstate checks it as soon as you've typed six digits, or you can select Verify.

After 5 wrong codes, you have to wait 15 minutes before trying again.

If you've lost your phone or passkey

Ask your Flowstate admin to reset your second factor. They can do it straight away from your row in the user list (see Reset someone's second factor). Next time you sign in, Flowstate emails you a link and asks you to set up a second factor again.

The Two-factor authentication screen also shows Lost access to your authenticator app? with a Contact support link, which emails Flowstate support. Your own admin is usually quicker.

Choose an organisation

If your email address belongs to more than one Flowstate organisation, you'll see Select Organisation after signing in.

1. Select the organisation you want to work in. A tick marks the one you used last.

To move to another organisation later, see Switch organisation.

Accept an invitation

1. Open the email that says you've been invited to join your organisation on Flowstate.
2. Select Accept Invitation. The Flowstate sign-in page opens.
3. Enter the email address the invitation was sent to, and select Continue.
4. Follow Sign in with an emailed link from step 3, then set up your second factor.

Use exactly the address the invitation went to. Invitations don't expire.

Approve a sign-in on your Mac

When you sign in to the Flowstate desktop app on your Mac, it opens a page in your browser to approve it.

1. In your browser, check you're on Sign in to your Mac.
2. Check the Approval code matches the code in the desktop app.
3. If it matches, select Approve this Mac. You'll see Desktop sign-in approved.
4. Go back to the desktop app. It signs you in by itself.

If you didn't start this, or the codes don't match, select This wasn't me. You'll see Sign-in cancelled and the desktop app won't be signed in.

An approval request lasts 10 minutes. If your browser asks you to sign in to Flowstate first, sign in, then start again from the desktop app.

Change the language

At the bottom of the sign-in page, next to the region your organisation's data is kept in, is the current language. Select it and choose English (UK), English (US) or Português (Portugal).

Once you're signed in, set your language in your profile. See Manage your profile and security.

If something's not right

"This login link is invalid or has expired. Please request a new one." The link is more than 15 minutes old, or it has already been used. Go back to the sign-in page and enter your email again.

The page says to check your email, but nothing arrives. Check your junk or spam folder. If it still isn't there, your email address might not be allowed to sign in. Ask your Flowstate admin to invite you.

"You are not authorised to access this organisation." You need an invitation to this organisation. Ask your Flowstate admin.

"This account uses a passkey to sign in. Please try again using your passkey, or contact support if you have lost access." Your passkey is your only second factor, so an emailed link can't sign you in. Enter your email and use your passkey when your browser asks. If you've lost it, see If you've lost your phone or passkey.

"Too many failed attempts. Please try again later." You entered 5 wrong authenticator codes. Wait 15 minutes, then sign in again.

"This organisation does not exist." The organisation your sign-in link was for couldn't be found. Check with your Flowstate admin that you're using the right Flowstate web address.

"Session error. Please try again." Flowstate couldn't finish signing you in. Go back to the sign-in page and start again. If it keeps happening, email support@flowstate.inc.

"You do not have permission to use this service." Your company's identity provider hasn't given you access to Flowstate. Ask your IT team to add you to the right group.

"We could not set up your account. Please contact your administrator." Flowstate couldn't create your account after single sign-on. Ask your Flowstate admin.

You see an Authentication Error page. Something went wrong while signing you in through your company's identity provider. Select Try Again to go back to the sign-in page, or Go Back to return to the page before. If it keeps happening, send your Flowstate admin the message shown on the page.

You see a Tenant Not Found page. The web address doesn't match a Flowstate organisation. Check the address for typos, or ask your Flowstate admin for the right one.

"This sign-in request expired. Start over from the desktop app." More than 10 minutes passed before you approved your Mac. Start signing in again from the desktop app.

"This code belongs to a different workspace. Sign out and try again from the right one." Your browser is signed in to a different Flowstate organisation from the one the desktop app is using. Log out in your browser, sign in to the right organisation, then start again from the desktop app.

"We couldn't find that code. Check the desktop app and try again." or "This sign-in request was already handled." Start signing in again from the desktop app.

Related

• Manage your profile and security: passkeys, authenticator apps and your preferences.
• Choose how people sign in: sign-in settings, for Flowstate admins.